Effective Date: 16 August 2026
At CHITRANS – A Brand of Shri Shiv Traders, we are committed to providing reliable and timely shipping services for our customers across India. Our products are dispatched from Kanpur, Uttar Pradesh and can be shipped to locations across India.
1. Shipping & Dispatch
All orders are processed and dispatched from our facility in Kanpur, Uttar Pradesh.
Our standard dispatch time is generally:
3–8 working days after confirmation of the order and receipt of the required payment/documentation.
Dispatch time may vary depending on:
- Product availability
- Order quantity
- Product customization
- Logo embroidery or printing requirements
- Bulk or institutional orders
- Size and color requirements
- Production requirements
- Confirmation of payment and delivery details
For customized or large-volume orders, the estimated dispatch date will be communicated separately.
2. Delivery Across India
We provide shipping services from Kanpur to locations across India, subject to courier and logistics service availability.
After dispatch, the delivery time may vary depending on the destination, courier service, transportation conditions, and local delivery network.
Dispatch time and delivery time are different.
Our standard commitment is to dispatch the order within 3–8 working days, while the actual delivery time depends on the shipping destination and logistics provider.
3. Shipping Charges
Shipping charges may vary depending on:
- Order quantity
- Product weight and dimensions
- Delivery location
- Shipping method
- Bulk order requirements
Applicable shipping charges, if any, will be communicated or displayed before order confirmation.
For eligible bulk or institutional orders, shipping terms may be discussed separately.
4. Order Processing
Orders are processed after successful confirmation of:
- Product details
- Quantity
- Size and color requirements
- Delivery address
- Payment confirmation
- Customization requirements, if applicable
Customers are requested to provide a complete and accurate delivery address, including:
Name, Company/Institution Name, Address, City, State, PIN Code and Contact Number.
Incorrect or incomplete address information may result in delivery delays.
5. Customized & Bulk Orders
CHITRANS supplies uniforms, hospital garments, medical clothing, hospital linen, bedsheets and other institutional products for hospitals, clinics, nursing homes, medical colleges, schools, businesses and other organizations.
For customized and bulk orders, dispatch time may vary according to production requirements.
Products involving:
- Logo embroidery
- Name embroidery
- Custom colors
- Customized sizes
- Special fabric requirements
- Institutional branding
- Large quantities
may require additional processing time.
The estimated dispatch schedule for such orders will be communicated at the time of order confirmation.
6. Tracking Information
Once the order has been dispatched, shipping or tracking information may be provided to the customer, where available.
Customers can use the tracking information to check the status of their shipment through the respective logistics/courier service.
7. Delays in Delivery
Although we make every effort to dispatch orders within the stated timeframe, delivery may sometimes be delayed due to circumstances beyond our control, including:
- Weather conditions
- Natural disasters
- Transportation disruptions
- Strikes or logistical issues
- Government restrictions
- Festival or holiday periods
- Courier service delays
- Remote or difficult-to-reach locations
- Incorrect or incomplete delivery information
Such delays do not necessarily indicate a problem with the order.
8. Delivery Address Changes
Customers should carefully verify their delivery address before confirming the order.
If an address needs to be changed after order confirmation, customers should contact us as soon as possible. Address changes may not be possible once the order has been dispatched.
Any additional shipping charges arising from an address change may be payable by the customer.
9. Damaged or Incorrect Shipment
Customers are requested to inspect the package and products upon delivery.
If the shipment appears damaged or the wrong product has been received, please contact us as soon as possible with:
- Order details
- Photographs of the package
- Photographs of the product
- Description of the issue
Our team will review the matter and provide an appropriate resolution according to our applicable policies.
10. Shipping to Remote Locations
We aim to deliver across India; however, shipping availability and delivery timelines may vary for remote locations, rural areas, restricted locations and areas with limited courier connectivity.
Additional shipping charges or extended delivery timelines may apply where applicable.
11. Contact Us
For questions regarding shipping, dispatch, bulk orders or delivery status, please contact CHITRANS – A Brand of Shri Shiv Traders.
Business: Shri Shiv Traders
Brand: CHITRANS
Location:125/102 L BLOCK GOVIND NAGAR Kanpur, Uttar Pradesh, India 208006
MOB.NO.9506955159
For order-related queries, please provide your order number and registered contact details so that our team can assist you efficiently.
Highlight
Shipping from Kanpur to All India: Orders are generally dispatched within 3–8 working days after order confirmation. Delivery time depends on the destination, courier service and order requirements. Customized and bulk orders may require additional processing time.